ELEVATE FITNESS – REFUND & RETURNS POLICY

Effective Date: May 2024 | Last Updated: May 2026

INTRODUCTION

At Elevate Fitness, we are committed to providing high-quality fitness, health, and wellness products backed by exceptional customer service. We take pride in the quality of our products and the care we put into processing and shipping every order. This Refund & Returns Policy explains your rights and our procedures if you are not satisfied with your purchase, receive a damaged or incorrect item, or experience an issue with your order.

Please review this policy carefully before making a purchase. By placing an order through https://elevatesfitness.com, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refund & Returns Policy.

YOUR RIGHTS UNDER U.S. CONSUMER PROTECTION LAWS

Elevate Fitness is committed to complying with applicable U.S. federal and state consumer protection laws. We strive to provide high-quality products and fair, transparent service to every customer.

Depending on the circumstances of your purchase and the laws of your state, you may be entitled to:

Request a return, exchange, or refund in accordance with this Refund & Returns Policy.
Receive a replacement or refund if a product arrives damaged, defective, or materially different from what was ordered.
Protection against deceptive, misleading, or unfair business practices under applicable federal and state consumer protection laws.
Clear and accurate information regarding pricing, shipping, returns, and refunds before completing your purchase.

These rights apply in addition to any protections available under applicable U.S. consumer protection laws and cannot be limited where prohibited by law.dditional non-returnable items:

RETURNS & REFUND ELIGIBILITY

At Elevate Fitness, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return in accordance with the terms below.

.1 How to Request a Return

To begin a return or refund request, please contact our customer support team within 14 days of receiving your order by emailing info@elevatesfitness.com with the subject line “Return Request.”

Please include:

Your full name
Your order number
The item(s) you wish to return
A brief explanation of the reason for your return (optional but helpful)

Once we receive your request, we will review it and provide instructions for returning the item, if eligible.

.2 Return Conditions

To qualify for a return or refund, the following conditions generally apply:

The return request must be submitted within 14 days of delivery.
The product must be unused, unopened, and in its original packaging.
All included accessories, manuals, and promotional items (if applicable) must be returned with the product.
The item must not show signs of misuse, alteration, or damage caused after delivery.

After we receive and inspect the returned item, we will notify you whether your refund or exchange has been approved.

.3 Non-Returnable Items

For health, safety, and hygiene reasons, certain items cannot be returned, including:

Opened or used health, fitness, nutrition, or wellness products.
Products with broken or removed safety seals.
Customized, personalized, or special-order items.
Gift cards, downloadable products, or other non-returnable items where permitted by law.

If an item is not eligible for return, this will be clearly indicated on the product page or at the time of purchase.

RETURNS PROCESS

.1 Initiating a Return

To initiate a return for any reason, please contact us at info@elevatesfitness.com within the applicable timeframe. Your email should include:

Your full name and contact details
Your order number and date of purchase
The item or items you wish to return
The reason for your return (damaged, incorrect item, withdrawal, etc.)
Photographic evidence where the item is damaged or incorrect

Our customer support team will review your request and respond within 2 business days with further instructions, including the return shipping address.

4.2 Return Shipping

Where a return is initiated under the 14-day right of withdrawal, the cost of return shipping is the responsibility of the customer unless we have agreed otherwise
Where a return is initiated because the item is faulty, damaged, or not as described, Elevate Fitness will cover the cost of return shipping in full
All returned items must be sent using a tracked and insured shipping method. We cannot accept responsibility for items lost or damaged in transit on their way back to us
Please do not return items without first receiving written authorisation from our team, as unauthorised returns may not be processed